Frequently Asked Questions

Everything you need to know about hiyo treats and delivery.

How do I track my hiyo order?

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.

What is your return policy for food items?

Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.

Are hiyo products allergen-friendly?

We prioritize transparency. Detailed ingredient lists and allergen warnings (such as nuts, gluten, or dairy) are listed on each product page and on the packaging.

Where does hiyo ship to?

We currently ship to all 50 states within the US. We are working on expanding to international locations in the near future.

How should I store my hiyo products?

To maintain maximum freshness, we recommend storing our products in a cool, dry place away from direct sunlight. Refrigeration requirements, if any, are noted on the label.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.